Let Scheduling Systems Group guide you through the workforce management maze to maximize your efficiency and service levels.
Workforce management (WFM) is critical to your service and efficiency well being.
Why? Because the cost of labor remains your single largest operating expense. Isn’t it ironic that while the banking community is in the money business and use elaborate systems and safe guards to manage it, most of you do not have any system(s) in place to manage your largest non interest expense?
Since 1988, Scheduling Systems Group, (SSG) has met with, consulted with, and sold to hundreds of banks and credit unions of all sizes. We are uniquely qualified to help you right size your staff levels by offering a fully customized and affordable way to measure current scheduling effectiveness while identifying specific cost savings and service enhancements on your teller line, sales platform, call center, and back office.
Who We Are
Scheduling Systems Group (SSG) has almost 30 years experience helping financial service organizations of all sizes improve bank staffing efficiency and service levels. Our goal is to continue building an advisory firm that is legendary for the value we bring to financial services clients. SSG defines success by how well we can improve the strategies, technologies and operations of our clients – and how well this translates into improved financial performance.
SSG has developed proven methodology that not only identifies service and efficiency opportunities, but also how to implement these identified improvements in a way that enhances team building and helps to ensure that these improvements will not dissipate over time. SSG has a national reputation for its “Vertical Scheduling” techniques as well as its proven ability to help clients find, retain, and manage its part time work force. We are experts in workforce management software; having developed our own proprietary model, as well as having access to the leading bank staffing model today. We are unique in our ability to marry our WFM methodology with state of the art software to deliver tailored solutions for our clients.